If you have not used a House sitter before, you may have some questions about how it all works. Below are common questions our clients asked us upon first contact:

Why choose Housesitters Limited?
Housesitters Limited have been caring for our clients' animals and homes for 10 years. Our sitters are carefully chosen animal lovers who look forward to caring for your pets. We pride ourselves on the personal touch we add when tailor making assignments to suit the requirements of each client. Our business has been built up through the loyalty of existing clients along with recommendations from not only these clients, but also the Veterinary profession.

I have 2 dogs and 1 cat, are there any additional charges because I have more that 1 pet?
No – our fees are based on an inclusive daily rate, irrespective of the number of pets. The only exception to this is where horse care is required, which we discuss when we meet you.

Will I meet the Sitter beforehand?
Yes, if it is at all possible. The whole concept of our service is based on mutual trust – you must feel that the Sitter will keep your home as you have left it and that your beloved pets will be treated with the utmost care. The sitter must feel comfortable too. Housesitters Limited has vast experience in matching the right sitter to a variety of situations.

When I am away, what does the sitter do all day?
The sitters are employed to care for your pets. This is their main priority throughout the day, following the strict routine established when the comprehensive checklist is agreed– this includes, feeding, walking, exercising and grooming etc. In addition they also look after your home, watering plants, sorting mail and carrying out light household and garden duties. As our sitters are all retired, they tend to fill their time with pastimes such as reading or completing crossword puzzles. They are also permitted to leave the property during daylight hours for up to 3 hours which gives them time to explore their surroundings.

What about insurance?
Your insurance of your property, contents and pets continues during your absence, and indeed some insurance companies give a discount if a House Sitter is employed while you are away. Your responsibility for adequate insurance cover is detailed in the Company’s Terms of Business which is agreed by both parties before an assignment is arranged. Housesitters Limited is a registered company with Public Liability Insurance.

How far in advance must a booking be made?
It is better to plan ahead but cancellations do happen and we may be available at short notice. Just ring us and ask.

What about use of the phone?
The sitter will either use a phone card or leave cash for any personal calls they may have to make.

What happens if something happens in an emergency whilst I am away?
Our sitters are carefully selected (click here to see the strict criteria we operate) and are all very capable having been home and pet owners for many years. Should there be an emergency, there are telephone numbers the sitter can use for support. These numbers are available 7 days a week, 365 days a year.

Will the sitter look through our personal things?
Our sitters do this work because they love animals and being in different places. Our service is entirely professional and we choose our sitters for their integrity. They will not pry into anything which does not concern them, or try to operate any piece of equipment if they are not sure of its use.

If the sitters are a couple, do I have to provide double the food allowance?
No – the food allowance per day is for one sitter and if their spouse comes along, they provide their own.

Will the sitters have guests?
It is not usual for sitters to have guests and never without our clients’ prior permission.